Which web browser should I use?
The SoundVault system is designed to use the latest standards-compliant browsers, including Firefox 3, Internet Explorer 7, Safari 3 and Opera 9.5. A list of supported browsers may be found in the system requirements section.
What does it mean about Flash not being detected?
SoundVault uses a Shockwave Flash component to allow music tracks to be previewed. You will need Flash to be installed in your browser for that to work.
Should I select a production before searching?
We recommend that you either select a production or create a new one before searching, although it is not absolutely essential.
Can I just browse the tracks by genre?
Yes, just click on one of the genres on the left and you will see all the tracks in that genre. However, you may find it useful to choose a more specific genre or use the filter on the right.
What do the arrows beside the genres mean?
They simply mean that genre has sub-genres - if you open up that genre by clicking on its arrow you will see its sub-genres.
Can I select more than one genre?
At present you cannot, although we are working on adding multiple genre searching.
Can I just browse through all the tracks in SoundVault by choosing "all genres"?
No, the "all genres" option is only meant to be used in conjunction with the Filter on the right of the search screen.
Can I restrict my search to specific libraries within SoundVault?
Yes, by using the libraries selector at the top of the right-hand panel. That allows you to select just some of the music suppliers included within SoundVault. Selecting all of those libraries is the same as selecting none of them. You can order the libraries within the selector either by name or by the number of tracks that they have in the system.
How do I use the title in the filter?
The title box in the filter actually searches across words in the titles, descriptions and keywords.
What keywords should I use?
You can use the keyword helper utility (located just below the keywords box) to obtain common keywords. That will allow you to pick keywords with the mouse and they will automatically be added to the text box.
What does "show edits" do?
By default we only show the "master" tracks in the search results. However, you can see all results, including edits and versions by checking the "show edits" box. You can also see the edits and other versions of a track by clicking on the musical note icon beside a track.
How do I fill in other search criteria such as tempo?
The filter is divided into sections you can reveal (or hide) the inputs by clicking on the name of the section, such as Duration.
Under the Authorship section of the filter what does "Influence" mean?
This allows you to look for music that is in a similar style to other artists.
What do the fields under the Cataloguing section of the filter mean?
"Catalogue No" is the reference of the track given by the music supplier who added the track to SoundVault. The ISRC is the International Standard Recording Code. Please note that most tracks within SoundVault do not have an ISRC.
What do the icons mean beside the tracks?
The right-facing arrow is the preview button, the musical note icon gives the edits and other versions of the track, the plus sign allows you to add the track to the playlist, the down arrow allows you to download the track (if you have a licence for it for the current production) and the final button allows you to view track information.
The text below the track title only shows part of the description. How can I see the rest?
Click on the rightmost icon for the track (that looks like a pencil) and you will see all the track information, including the full description.
What does it mean by "hidden edits for this search"?
By default we only show the "master" tracks in the search results. By clicking on the link to show the edits and other versions you will reveal them in the main search panel. The effect is exactly the same as checking the "show edits" box in the Filter.
How do I preview a track?
By clicking on the right-facing arrow button beside a track, either in the search results or in the playlist. The preview will start in the player located at the bottom of the central search results panel.
How do I stop a preview?
By clicking on the stop button in the player itself (the two vertical lines on the left of the player). If you also click the preview button of another track then that will automatically stop the playing of the previous track and start the new one.
How many playlists do I have?
You have one playlist for each production that your company has created. You have one additional, "default", playlist that is not attached to any production.
Should I create or select a production before making a playlist?
We strongly recommend that you do as each playlist is tied to a production, apart from the default one. If you use the default playlist then you will not be able to license tracks for a production immediately.
Can others see/edit my playlists?
Each of your playlists is for your own use. Others, including members of your own company, cannot see it or alter it. Only when you license tracks can they become used by all members of your company in a cue sheet.
How do I add a music track to the playlist?
Simply click on the plus sign button beside the track you want to add.
How do I remove a track from the current playlist?
Just click on the right-hand cross button beside the track you want to remove. If you want to completely scrap your current playlist then click on the clear link at the top of the playlist.
How do I copy tracks from one playlist to another?
You can click on the "import" link at the top of Playlist. That enables you to import from your other playlists and, also, tracks for which your company has purchased licences.
How do I preview all the tracks in the playlist?
By clicking the play link at the top of the playlist. That will start the player with all the tracks in the current playlist. There are buttons on the right-hand side of the player to move between the next and previous tracks in the sequence.
How do I create a production?
There are two methods. Firstly you can click on the dropdown list of productions and then "create new...". Secondly, you can go to the Company productions section under My Profile. There you will see a "Create new production" button. Both routes take you to the same screen within SoundVault.
What production type should I choose?
Please refer to the Usage Categories section of the User Licensing Agreement for full details on the type of production.
What does "Retail" mean?
If, as well as being broadcast etc, your production will be sold in the shops as a DVD or audio tape, say, then you will need to purchase a supplement for that. Again further details may be found in the User Licensing Agreement
How can I edit an existing production?
In the main screen, click on the tools menu beside the dropdown list of productions and then choose edit. You can also go to My Profile and Company productions. In the list of productions shown click on the "details/retail" link beside the production you want to edit. Please note that certain details such as the production reference and its length are fixed at the point when the production is created.
Is there a time limit to complete a production within SoundVault?
Yes, you have 90 days from creating a production in the system to completing a cue sheet for that production.
Will there be any warning that the time limit for a production is almost up?
Yes, the principle account holder for your company will be automatically emailed about productions that are to expire soon and, in addition, anybody from your company who logs into the system will see a warning message about productions that are going to expire. The Company productions section under My profile also shows when productions are due to expire.
What can I do if a production has expired?
Unfortunately, it is part of the SoundVault User Licensing Agreement that music is not licensed for an expired production that has not had its cue sheet completed. However, there are two options if a production does expire. Firstly, if you think that you will need additional music to that already purchased then it would be best to create a whole new production. However, if you are certain that you have already purchased all the music that you need for that production then you can reversion the expired production. That will be a cheaper option than creating a new production.
When creating a production I am asked to agree to the User Licensing Agreement. What happens if that agreement changes and I am still finalising the music for my production?
The version of the User Licensing Agreement that you agreed to when you created the production is the one that will apply throughout the lifetime of the production on the SoundVault system. So, even if the User Licensing Agreement changes, the licences you obtained for a production will still be valid under the original agreement for that production.
How do I see the tracks already licensed for a production?Go to Company productions under My Profile and then click on "tracks used" for the production that you are interested in.
How do I purchase tracks for a production?
Add tracks to the playlist for a production and then click on the "buy" link at the top of the playlist. You will then be taken to the screen to purchase licences for those tracks.
How are track licences charged?
Charging is based on the length of each music track. In particular, charging is based on 30 second unit blocks, so if the track is 45 seconds long, say, then that will count as two units. Thus, if you are only looking to use a small segment of a music track it may be worthwhile checking to see whether there are any shorter edits of that track.
What is a programme blanket licence?
A programme blanket licence (also known as a "programme licence") allows you to download as much music as you require for a single production. This will typically provide greater value for money if you want to buy eight or more units of SoundVault music.
How are programme blanket licences charged?
They are charged according to the duration of the production in thirty minute blocks.
I have obtained a programme blanket licence for my production. How do I obtain other tracks?
Again you will need to add the tracks to the playlist and then click on "buy". However, at that point the system will recognise that you have a programme licence and no further charge will be made for those tracks.
Are your purchasing methods secure?
Yes, at present you pay through well-established third party payment gateways that have a proven track record. We do not store any of your credit card information at SoundVault.
What are bulk credits?
Bulk credits apply to broadcast programming productions only. By purchasing bulk credits you will be able to obtain a sizeable discount on track licences across productions. Each bulk credit corresponds to one 30 second unit of a track licence.
How do I buy bulk credits?
Go to the Bulk track licence credits section under My Profile. That will show you how many credits your company has and also allow you to purchase bulk credits.
How do I download production-quality tracks?
Once you have purchased licences for your tracks, return to the playlist. There you will see the downward pointing arrow (second from the right) is now in blue beside each track. That means you can download the broadcast-quality version of that track by clicking on the button.
What does it mean by "Production is locked for purchases"?
It means that a previous purchase failed for some reason. Such purchases either need to be completed or cleared before you can make other purchases for the production. To do that please click on the link to view the pending orders for the production. You can see which productions have pending orders by going to the Company productions section under My Profile.
I've already purchased tracks for one of my productions. Are those licences valid for another production that I am creating?
No, SoundVault only licences tracks on a per production basis. If you want to use a track in three productions, say, then you will need to obtain three licences for that track.
One of my productions has expired. Can I still use the music I have licensed for that production?
Unfortunately, you can't. It is a condition of SoundVault licensing that you complete a cue sheet within the time limit before using it in any media production. You are not therefore licensed to use the music for any production that has expired within the SoundVault system. However, you can create a reversion of an expired production that will enable you to use the music already licensed.
Do SoundVault licences include performing rights fees?
No, SoundVault licences only cover the mechanical synchronisation rights. A separate fee will need to be paid to the relevant performing rights societies.
Which territories are covered by the SoundVault licence?
The SoundVault licence is a worldwide one. However, regulations may vary according to performing rights fees.
How long do I have to complete a cue sheet?
You have 90 days from when a production was created to when it expires. You must complete the cue sheet within that 90 day limit or the music licences for that production will be void.
Can I reorder the cue lines?
Yes, by using the leftmost grey area of each line - you will find that the cursor changes when the mouse is over them and you will be able to drag and drop the cue lines.
How can I clear a cue line?
By clicking on the button second from the right beside a cue line.
How do I delete a cue line?
By clicking on the rightmost button (a cross) beside a cue line.
How do I insert a cue line?
By clicking on the plus button beside a cue line - that will insert a line above the current one. To add a line at the end click on the "Add extra cue line" button.
Why do I have to enter this extra information when I complete a cue sheet?
That information is necessary for auditing requirements and especially so that our music suppliers can trace where their music has been used and broadcast.
Can I export a cue sheet for my records?
Yes, you can save the cue sheet in either CSV (suitable for spreadsheet programs such as Excel) or XML formats by using the buttons at the bottom of the cue sheet. You can also print the cue sheet.
What is a reversion?
A reversion is an edit of a production where the SoundVault music tracks have not changed. The length of a reversion may change from the original and you can change the duration of tracks in the cue sheet.
I want to add some new tracks to a reversion - how do I do that?
You cannot, unfortunately, as a reversion is only meant to be used for productions where the set of music tracks has remained the same.
Why can't I download production-quality tracks for my reversioned production?
Downloads are only available for the original production and not for the reversion. You are licensed to use the tracks downloaded for the original production in the reversion, however.
Can I add retail to a reversion even though the original production did not have a retail option?
Yes, you can, provided that the production is of a type that can have a retail option, such as broadcast programming.
I thought that a reversion only cost half (50%) of the original production but it looks as if I've been charged more than that. What's happened?
If the original production is covered by a programme blanket licence then you will obtain the original number of 30 minute blocks in the reversion at half price. However, any additional 30 minute blocks will be charged at full price. So, for example, if the original programme was 45 minutes long then that would have counted as two 30 minute blocks. If the reversion of that production was 65 minutes long (three 30 minute blocks) then you would get the first two blocks at half price but the third would be at full price.
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Registered Office: 50 Brooke Avenue, Harrow, HA2 0NF, UK